International Ordering Information
 

We have recently configured our online processor for international orders. Shipping costs are calculated based on the number of items sold. Shipping method is Priority International which includes limited insurance and tracking. Estimated shipping time is 7 to 10 days.

Please note that international delivery is only guaranteed as far as we can track the package, usually to Customs in the recipient's country. We will not refund or replace items that do not arrive or that arrive damaged to destinations outside the U.S.

Merchandise Total                   Shipping Charge

Please note that if actual shipping charges greatly exceed our average cost, you will be charged for the difference. It is impossible to list every country and the actual cost to each country, so our charges are based on an average determined by the typical cost of shipping to the various international regions we ship to.

Thank you for your understanding.

Shipping is our biggest expense. We pay ridiculous penalties if the addresses provided are incorrect or incomplete. Please help us get your orders delivered quickly and efficiently- by checking apartment numbers, spelling of street names, and by sending us complete address information.

You can help us avoid raising our shipping rates by providing commercial addresses whenever possible.

Important note: Unless special arrangements are made we ship international orders via United States Priority Mail International which, unfortunately, does not provide insurance. Therefore, once we ship your package to you we can not be held responsible for it or its delivery. Although there rarely is a problem with shipping overseas, it depends on the country in terms of how long the package will be delivered to you and any problems you might encounter. 

Please note that if packages are undeliverable due to incorrectly supplied address information, shipping charges will not be refunded.

Important Shipping Notes:

• If you are paying my personal check or money order, please be advised that we will hold your check/money order until it clears prior to sending your items.

• Many of the items are crafted on a per order basis; thus, your order may not be shipped immediately. We work as quickly as possible to fill orders and our work is subject to quality control. This means it has to meet our standards for high quality in order to be shipped. If there is a significant delay in the creation of your items, we will notify you on the status of your order. Please allow 3 to 6 weeks for the creation and delivery of your items.

Need Rush Delivery?

No problem! If you need your items faster, you can opt to pay a $25.00 rush fee. This guarantees you will receive your order within 3 weeks, as opposed to 3 to 6 weeks.

Questions?

Feel free to drop us a line if you have any questions, comments, or concerns. We will get back to you within 24 hours with a response.

Ordering by mail:

For offline ordering by check, or money order, please make it out to:

The Mystic Voodoo

501 E 6th St

West Liberty, IA 52776

USA

Special Orders can be placed via email: voodoomama@planetvoodoo.com, or, you may print out an order form and mail it to the address below:

Planet Voodoo

501 E 6th St

West Liberty, IA, 52776

Contact Info for orders:

Telephone: (319)627-3164

Email: planetvoodoo@planetvoodoo.com