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Contact Info for orders:
Telephone:
1(877)ERZULIE, leave a message with your name and email address.
Email:
voodoomama(at)planetvoodoo.com
To insure fairness to each and
every customer, I respond on a "first come, first serve" basis,
Monday - Friday only. I am NOT AVAILABLE on Saturday or Sunday, nor
on major Holidays; however, you may order 24 hours a day, 7 days a
week. I have had to set these hours due to the increasing number of
people who call at all hours of the night and day, 7 days a week.
Due to the extremely high volume of emails, you can expect a
response in 1-5 business days.
Ordering by mail
Western
Union
Send a gift
Shipping Charges
Important Shipping
Notes
International Orders
Priority Mail International Insurance
Rush Delivery
Questions
Order Form
Ordering by mail:
For offline ordering by check, or money order, please make it
out to:
The Mystic Voodoo
P.O. Box 313
West Liberty, IA 52776
Orders can be placed via
email:
customerservice@planetvoodoo.com, or, you may print out an
order form and mail it
to our parent company at the address below:
The Mystic Voodoo
P.O. Box 313
West Liberty, IA, 52776
Need to send a gift?
Let us take care of it for you! We will ship your gift and
enclose a free Voodoo Mystic gift card with your personal message! We will even
gift wrap your items free!
At no additional charge,
your items can be sent to the gift recipient and the invoice to you. That's
right, your items will be gift wrapped and sent to the gift recipient for
free!
How: When
checking out, there is an extra text box for additional instructions. Type
your message here and any special instructions we should know for sending your
gift. Feel free to
email us
if you are uncertain or have extra special needs.
Example: To
Sarah. Sending love and light for your birthday. Love Mom.
Shipping Charges - USA only:
Merchandise Total
Shipping Charge
| $0.00 - $9.99
USD |
$8.95 |
| $10.00 - $49.99 USD |
$9.95 |
| $50.00 - $99.99 USD |
$10.95 |
| $100.00 - $199.99 USD |
$11.95 |
| $200.00 - and up USD |
$12.95 |
Note: Orders over $200.00 may require additional fees. You will be contacted
you if necessary to charge additional fees. You will have the option of paying
the additional fee or canceling the order if it exceeds your budget. Thank you
for your understanding.
Also, there is a $25.00
fee for rush orders. This means your order will be created within 2-3 weeks as
opposed to 3 to 6 weeks.
Please note that if packages are undeliverable due to
incorrectly supplied address information, shipping charges will not be refunded.
Shipping is our biggest expense. We pay
ridiculous penalties if the addresses provided are incorrect
or incomplete. Please help us get your orders delivered
quickly and efficiently- by checking apartment numbers,
spelling of street names, and by sending us complete address
information.
You can help us avoid raising our shipping rates by
providing commercial addresses whenever possible.
International Shipping:
We have recently
configured our online processor for international orders. Shipping costs are
calculated based on the number of items sold. Shipping method is Priority
International which includes limited insurance and tracking. Estimated shipping
time is 7 to 10 days, after the initial 3 to 4 weeks of
creation time of your products.
We accept Western
Union for International customers. If you would like to pay
for your order with western Union, email us with the
items you would like to purchase and we will provide
a cost quote including shipping for your items. You
can then pay with Western Union and provide us with
the number for retrieving your funds. Once funds are
received, we will begin processing your order.
Please note that international
delivery is only guaranteed as far as the package can be tracked, usually to
Customs in the recipient's country. Refunds cannot be given for items that
arrive damaged to destinations outside the U.S., nor can items be replaced.
Should you decide to refuse your order once it reaches your country and it is
returned to us, no refunds will be given.
Merchandise Total
Shipping Charge
| 0 to 9 items |
$30.00 |
| 10 items and up |
$39.00 |
Please note that if
actual shipping charges greatly exceed our average cost, you will be charged for
the difference. It is impossible to list every country and the actual cost to
each country, so our charges are based on an average cost determined by the
typical cost of shipping to the various international regions we ship to.
Thank you for your
understanding.
Priority Mail
International Insurance
At
the sender's option, Priority Mail International (flat-rate envelope and
small flat-rate box not included) packages mailed to many destination
countries can be insured against loss, damage, or missing contents.
Comparable insurance coverage is not available to senders who mail
letter-post items to those same countries.
The following table contains the insurance fees that are applicable to
Priority Mail International packages.
Insurance Fees
| Indemnity Limit Not
Over |
Canada
* |
All Other Countries |
|
$50 |
$1.75 |
$2.50 |
|
100 |
2.25 |
3.40 |
|
200 |
2.75 |
4.40 |
|
300 |
4.70 |
5.40 |
|
400 |
5.70 |
6.40 |
|
500 |
6.70 |
7.40 |
|
600 |
7.70 |
8.40 |
|
675 |
8.70 |
N/A |
|
700 |
N/A |
9.40 |
|
Additional Indemnity * |
N/A |
1.00 |
* The insurance indemnity limit for parcels to Canada is
$675.00.
To determine the fee when the amount of insurance exceeds
$700.00, add $1.00 for each $100.00 or fraction thereof of
additional coverage.
Please note that shipping terms are subject to change per the
United States Postal Services and we have no control over such
changes. Insurance prices are accurate as of August 15, 2009.
Once we ship your package
to you we can not be held responsible for it or its delivery. Although there
rarely is a problem with shipping overseas, it depends on the country in terms
of how long the package will be delivered to you and any problems you might
encounter.
Important Shipping Notes:
-
If you are paying my personal check or money order, please be advised that we
will hold your check/money order until it clears prior to sending your
items.
-
Many of the items are crafted on a per order basis; thus, your order may not
be shipped immediately. Keep in mind that all items are created by one
artist who works as quickly as possible to fill orders. All artwork is
subject to quality control. This means it has to meet set standards for the
highest quality in order to be shipped. If there is a significant delay in
the creation of your items, you will be notified of the status of your
order. Please allow 3 to 6 weeks for the creation and delivery of your
items.
Need Rush Delivery?
No problem! If you need
your items faster, simply send an email with your timeframe, and if
the item you desire is in stock, we will arrange to ship it priority mail for an
extra fee of $25.00. Custom orders can also qualify for rush order; however,
given the handcrafted nature of the items, a minimum of two weeks is needed.
Questions?
Feel free to
drop us a line
if you have any questions, comments, or concerns. We will get back to you
within 24 hours with a response.
Ordering by mail:
For mail order by check, or money
order, please make payment to our parent company:
The Mystic Voodoo
P.O. Box 313
West Liberty, IA 52776
USA
Special Orders can be placed via
email:
planetvoodoo@planetvoodoo.com, or, you may print out an
order form and mail it to the address of our parent
Company below:
The
Mystic Voodoo
P.O. Box 313
West Liberty, IA, 52776
Contact Info for orders:
Telephone:
1(877)379-8543
Email:
planetvoodoo@planetvoodoo.com
Thank you for your business!
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